Shipping & Returns
Shipping and delivery
All domestic orders are shipped via smart post/ups.
For security reasons, denimist on-line purchases require a signature upon delivery. In addition, purchases may not be shipped to p.o. boxes or apo/fpo addresses, which are not available through ups.
To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. next day, second-day, ground). Orders are processed and delivered monday through friday, excluding holidays. Denimist cannot be responsible for unanticipated delays.
Domestic shipping methods and fees
Ground free*
Next day $35.00
Second-day $25.00
Customers who purchase an expedited shipping option before 1:00 pm est on a business day, will have their order shipped that same day. Expedited orders placed after 1:00 pm est will be shipped the following business day.
Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a customer service representative via email at: customerservice@denimist.com
Return policy for on-line purchases.
Denimist wants to ensure your complete satisfaction. For denimist online purchases only, we will accept all merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Merchandise must be returned within 14 days from the date of delivery. Merchandise must be returned with their original packaging and footwear must be tried on carpeted surfaces only. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return.
Denimist reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, denimist will send the product(s) back at the customer’s expense.
- Refunds will only be issued in the same form as payment and shipping costs are non-refundable.
- For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
Return by mail
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
On your return form, check off the items you wish to return and list the return reason.
Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
Mail your online returns using the pre-printed label included with your package, or to the following address:
Bergen logistics
C/o denimist
7373 west side ave
North bergen, nj 07047
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed with 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.
Please send all returns and exchanges to the following address:
Bergen logistics
C/o denimist
7373 west side ave
North bergen, nj 07047
For further assistance, please contact us at customerservice@denimist.com, monday to friday, 10am to 6pm est.
International orders
Denimist is pleased to now offer shipping worldwide.
We have partnered with a trusted third-party company, international checkout, to fulfill orders using an international credit card or shipping to an international address. International checkout is a leading international ordering provider offering secure international transactions and customer support to over 250 destinations including apo/fpo addresses.
Simply put the items you wish to purchase in our shopping cart and choose the "international checkout" option when you are ready to check out. Your items will be transferred to international checkout for processing. You may pay by international credit card, paypal or bank transfer. International checkout will process your order, including billing, shipping and customer service.
Once your order is completed, all inquiries, including returns and exchanges should be directed to international checkout at support@internationalcheckout.com.
To check the status of your order or track your package, please login to your
International checkout account: http://www.internationalcheckout.com/login.php
Please visit the international checkout customer service page for more information and phone numbers in your region: http://www.internationalcheckout.com/cs.php