Shipping & Returns

Shipping and delivery

U.S. orders are shipped via UPS.

For security reasons, denimist online purchases require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/ FPO addresses, which are not available through UPS.

To estimate the total delivery time for your purchase, please allow 2-3 business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. next day, second-day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Denimist cannot be responsible for unanticipated delays.

U.S. shipping methods and fees

Customers who purchase an expedited shipping option before 12:00 pm EST on a business day will have their order shipped that same day. Expedited orders placed after 12:00 pm EST will be shipped the following business day.

International shipping methods and fees

International orders are processed and Shipped through Global-e.

We offer complimentary shipping on orders over $250 USD. For orders under $250 USD, a flat shipping rate of $20 USD will apply.

Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a customer service representative via email at: customerservice@denimist.com

Return policy for on-line purchases.

Denimist wants to ensure your complete satisfaction. For Denimist online purchases only, we will accept all merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. 

Merchandise must be returned within 30 days from the date of delivery. Merchandise must be returned with their original packaging and footwear must be tried on carpeted surfaces only. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return.

Denimist reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, denimist will send the product(s) back at the customer’s expense.

• Refunds will only be issued in the same form as payment and shipping costs are non-refundable.
• For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

U.S. returns

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

On your return form, check off the items you wish to return and list the return reason.

Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).

Place the pre-printed return label on the outside of your package. Mail your online returns using the pre-printed label included with your package, or to the following address:

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed with 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.

International returns

Please start your return online. Click the button below and follow the prompts to generate your return shipping label. Please print the return label provided and ship per instructions. Please note that a return fee of $20 USD will be deducted from your refund for any international returns. Returns sent with postage other than the one provided through our portal will not be accepted.

International Orders: Start Your Return

For further assistance, please contact us at customerservice@denimist.com